Privacy Policy

1. Information We Collect

When you register and use dbk33, we may collect the following categories of personal data to provide you with a safe, personalised, and compliant gaming experience:

• Identity information — full name, date of birth, gender, and a copy of a government-issued identity document for account verification purposes.
• Contact information — email address, mobile phone number, and residential address (city, district, Bangladesh).
• Financial information — deposit and withdrawal transaction records, payment method details (such as bKash, Nagad, Rocket, or Upay account references), and transaction timestamps.
• Technical information — IP address, device type, browser version, operating system, session duration, and pages visited within the dbk33 platform.
• Behavioural information — gaming activity, bet amounts, game preferences, bonus usage, and responsible gaming self-assessment responses.

We collect this information directly from you at registration and during ongoing account use, or automatically through our technical systems. All collection is conducted on a lawful basis and for legitimate purposes as described in this policy.

2. How We Use Your Information

dbk33 uses the personal data it collects only for purposes that are directly connected to the delivery and improvement of our services. Specifically, your information may be used to:

• Create and manage your dbk33 account, verify your identity, and satisfy Know Your Customer (KYC) requirements.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in both BDT and INR.
• Deliver personalised promotional offers, welcome bonuses, and game recommendations relevant to your interests.
• Provide customer support and respond to any queries, complaints, or disputes submitted by you.
• Monitor gaming patterns to detect fraud, money laundering, and problem gambling behaviour in line with responsible gaming obligations.
• Analyse site usage data to improve platform performance, content, and the overall user experience on dbk33.

3. How We Share Your Information

dbk33 does not sell, rent, or trade your personal information to any external parties. We may share limited data only under the following circumstances:

• Payment processors and financial institutions — to complete transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, only the minimum necessary payment data is shared.
• Technology and security partners — third-party service providers who assist with platform operation, fraud detection, and data analytics, all of whom are contractually bound to protect your information.
• Legal and regulatory authorities — if required by applicable law or in response to a valid legal request, we may disclose your information to law enforcement or government agencies.
• Corporate transactions — in the event of a merger, acquisition, or transfer of business assets, your information may be transferred to a successor entity, subject to equivalent privacy protections.

In all cases, dbk33 applies the principle of data minimisation — only the information strictly necessary for the stated purpose is ever disclosed to any third party.

4. Payment Data and Financial Information

dbk33 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) and Indian Rupees (INR) through trusted local and international payment channels, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a financial transaction on the platform, only the information essential to completing that transaction is transmitted to the relevant payment gateway.

dbk33 does not store full card numbers or mobile banking PINs on its servers. Payment credentials are handled exclusively by the respective certified payment processors. Full transaction histories are retained for the period required by applicable financial regulations and responsible gaming obligations.

5. Cookies and Tracking Technologies

dbk33 uses cookies and similar tracking technologies to deliver a seamless, personalised gaming experience. Cookies are small text files placed on your device when you access our platform. We use the following types: (a) Essential cookies — required for core platform functionality such as user authentication and session management; (b) Analytical cookies — to understand how users interact with the site and to improve performance; (c) Preference cookies — to remember your language, currency, and display settings.

You may disable non-essential cookies at any time through your browser's settings. Please note that disabling essential cookies may affect your ability to use certain features of the dbk33 platform. We do not use third-party advertising cookies or cross-site behavioural tracking networks.

6. Data Retention

dbk33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account and transaction records are retained for a minimum period consistent with standard financial and anti-money-laundering (AML) compliance obligations. When your data is no longer required, it is securely deleted or anonymised.

If you request account closure, we will deactivate your profile promptly. However, certain records may be retained as required by law or for the purpose of resolving ongoing disputes. Where retention is required beyond account closure, you will be notified accordingly.

7. Your Rights as a User

dbk33 is committed to respecting and upholding your rights with respect to your personal data. Depending on applicable law, you may have the following rights:

• Right of access — you may request a copy of the personal data dbk33 holds about you.
• Right of rectification — you may request correction of any inaccurate or incomplete personal data.
• Right to erasure — subject to legal retention obligations, you may request deletion of your personal data from our systems.
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time, which will not affect the lawfulness of prior processing.

To exercise any of the above rights, please contact our privacy team at [email protected]. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable data protection principles.

8. Children's Privacy and Age Restriction

dbk33 is strictly an adult gaming platform. Access to and use of the platform is permitted only for individuals aged 21 years and above. We do not knowingly collect any personal information from persons under the age of 21. If we discover that a user is under the required age, their account will be immediately suspended and any funds held will be managed in accordance with our terms.

If you are a parent or guardian and believe that your minor child has registered on dbk33 without your knowledge, please contact us immediately at [email protected]. We will take swift action to investigate and, if confirmed, remove the account. 21+ only.

9. Data Security Measures

dbk33 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include 256-bit SSL encryption for all data in transit, secured and access-controlled server infrastructure, regular security audits and vulnerability assessments, and strict internal data-access policies limited to personnel with a legitimate business need.

While we take all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorised access to your dbk33 account, please contact our support team without delay.

10. Changes to This Privacy Policy

dbk33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. When material changes are made, we will update the effective date at the top of this policy and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of dbk33 following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbk33 handles your personal data, our privacy team is available to assist you. We aim to respond to all enquiries within 3 business days.

You may reach us by email at [email protected]. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible. We do not accept privacy requests via social media or third-party platforms.